Complaints – Privacy Notice

What information do we ask to you to provide and what do we do with it?

Your personal data is given voluntarily by you to us. You may provide us with your full name, home address, email address and phone number.

If your data is provided by a third party then they are a Data Controller and we assume that you have given them your consent to process your personal data and special category personal data.

By giving us your personal data or by giving your consent to a third party to act on your behalf you are consenting to us processing it for the purposes stated in this Privacy Notice.


Information that you may volunteer How we use it
Your full name Identify you and personalise any correspondence that we send to you

Investigate the complaint

Your email address Correspond with you about your complaint
Your home address Correspond with you about your complaint
Your phone number Communicate with you about your complaint


Why do we need to collect your personal data?

We have a legitimate interest in processing personal that you provide voluntarily. The data that you give to us will be used solely for resolving the complaint that you are making.

How long do we keep your personal data?

We will keep your personal data relating to your complaint for as long as we have a legitimate need to do so.

Who do we share your information with?


Company Why do we pass information to them? What information do we pass to them?
Consultants, Agents and Solicitors acting on our behalf So that they can provide services to use that will help to resolve the complaint Your full name, email address, home address and phone number


What are your rights?

For more information on your data protection rights refer to our Craft Union Pub Company Limited Privacy Statement.


Version Control
Version Number 1.0
Date Published 21/05/2018